Returns & Exchanges
Due to the specialized nature of our active formulations, Biologique Recherche accepts returns of unopened and unused products in their original packaging within 14 days of delivery. To maintain the integrity of our skincare, we cannot accept returns on items that have been opened or utilized.
Initiate Request
Contact our Concierge team with your order number and the specific items you wish to return to receive a Return Authorization Number.
Secure Packaging
Carefully place the unopened products in their original shipping box, ensuring the protective seals are intact to prevent damage during transit.
Affix Shipping Label
Attach the provided prepaid shipping label to the exterior of your package and drop it off at any authorized carrier location.
Quality Inspection
Once received, our laboratory team will inspect the items for seal integrity before issuing a full refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing